Service Delivery Innovation

Scotia Cooling Solutions view investment in service-based technology as crucial to offering our clients enterprise-class service covering UK-wide networks.

VEHICLE TRACKING

Scotia Cooling Solutions utilises a vehicle mobile tracking system to allow our service department to monitor the precise location of our engineers. Benefits include:

  • Improved vehicle utilisation
  • Improved workforce efficiency
  • Improved mobile workforce safety & security
  • Delivering an improved customer service
  • Reducing unnecessary and unauthorised journeys
  • Managing driver behaviour
  • Accurate engineer time sheets
  • Improved fuel consumption

SERVICE LIFE CALL LOGGING SOFTWARE

Scotia Cooling Solutions utilise Service Life call logging software to log and manage Reactive/Preventative Maintenance visits and all Installations/Project works as necessary.

We have invested in an Application which allows real time data being communicated from the Engineer directly back to our customised dashboard in our Service Centre.


This then provides us with client specific electronic copies of Engineer job sheet/reports which are immediately available to be e mailed.


This Technology also allows us to report accurately on response times and capture Asset information for our Clients.